Frequently Asked Questions
Q: What is Check In/Out time?
A: Check in is 3:00 PM or later, and check out is no later than 11:00 AM. Extensions may be provided on a case by case basis and may also be subject to a surcharge.
Q: How are late arrivals handled?
A: Late arrivals are not a problem, once you make a reservation and it is secured with a payment, your check-in information will be posted to your reservation account two weeks prior to your arrival date (or immediately if your reservation is less than two weeks away). The check-in information will contain detailed directions to our facility, a property map showing the location of the cabin, your lock box code, check-in procedures and WiFi passwords.
Q: What are the Checkout Procedures?
A: Guests are required to check-out on their departure date by 11:00 a.m. We ask that guests follow the check-out list which is included in the Rental Policy.
Q: When and how will my damage/security deposit be returned to me?
A: The damage/security deposits are processed as pre-authorizations or a "hold" on funds. The hold is released 30 days from the day it is processed, provided that all check-out procedures are followed. If check-out procedures are not followed, the Vacation Rental Agreement that you initial does give authorization to charge your credit/debit card account with any necessary charges that would normally be charged under our rental policy which you receive, review and accept.
Q: Is there ample parking?
A: Yes, there is room for 3-4 vehicles per cabin.
Q: What sort of restrictions do your cabins have?
A: Our cabins are no pets allowed (indoors) and no smoking allowed (indoors). This is in effort to respect all our customers as well as maintain top-quality.
Q: Are your cabins open year around?
A: Yes, we are open all year.
Q: Are your cabins accessible during the winter?
A: Yes, however we recommend 4-Wheel drive or chains, customers should evaluate the conditions at the time of their reservation and supply these items if needed. We make every attempt to keep the roads clear as much as possible, but this is not a guarantee.
Q: Do your cabins provide heating?
A: Yes, as winters can be quite cold we do provide heating via baseboard heaters controlled by thermostat in each room.
There is also a wood burning fireplace in the living room (complimentary firewood is provided).
Q: Do your cabins provide air conditioning as an amenity?
A: Due to the mild climate in the mountain areas, A/C is rarely needed. However, we do have ceiling fans in all rooms and also provide floor fans as well.
Q: Do your cabins offer views?
A: Our cabins do not provide long range views. This is because in order to provide privacy and seclusion we have cut as few trees as possible. So, while not providing long range views, we do provide mountain immersion. During late fall to early spring some of our cabins do offer short range views of the nearby mountains.
Q: How far is each cabin from one another?
A: Each cabin was built on our property to maximize privacy. We describe six of our cabins as being private. This means that you physically cannot see or hear another cabin from that cabin. We describe two of our cabins as being semi-private. These two cabins are located within sight of one another. However, all cabins amenities, regardless of privacy categorization, are private to each cabin (meaning no amenities are shared among cabins).
Q: How many nights is the "Weekly Rate"?
A: The weekly rate is 5 nights, with the 6th and 7th nights free of charge. That being said if a guest chooses to stay only 5 nights they will still be charged the "Weekly Rate" (as they are choosing not to take advantage of the addition two free nights).
Q: How far are we from....
A: Approximate times:
Boone: 15 minutes
Blowing Rock: 25 minutes
W. Jefferson: 20 minutes
Wilkesboro: 15 minutes
Grandfather Mountain: 35 - 45 minutes
Tweetsie Railroad: 20 - 25 minutes
Appalachian Ski Mountain: 25 minutes
Hawksnest Ski Resort: 30 minutes
Sugar Mountain Ski Resort: 35 - 45 minutes
Beech Mountain Ski Resort: 1 hour
Canoeing/Rafting: 20 minutes - 1 hour depending on venue
Grocery Stores: 10-15 minutes depending on town